Tackly Support

Tackly for iPhone and iPad, Android, and Windows · Youlinker SIA, Latvia

Backup & sync

How do I keep my notes safe?

Turn on Backup & sync in Settings (part of Tackly Premium). Your notes are encrypted on your device and an encrypted copy is kept so you can restore it on a new phone or use it on up to 3 of your devices.

How do I connect another device?

On the new device, choose I already use Tackly, then scan the QR code shown on a device you already use, or type your personal code.

I lost my phone. Can you restore my notes?

Only with your personal code or another connected device. We never see your personal code or your encryption key, so we cannot unlock your notes for you. Keep the code somewhere safe.

How do I remove a device?

Settings → Backup & sync → Devices. Removing a device stops it syncing at once. Disconnecting this device takes the synced notes off it; they stay on your other devices.

Tackly Premium

How much does it cost?

Premium is free for the first 7 days, then billed yearly by Apple or Google at the price shown in the app. It renews automatically unless cancelled at least 24 hours before the end of the period.

How do I cancel?

On iPhone or iPad: Settings → your name → Subscriptions → Tackly. On Android: Google Play → Payments & subscriptions. Refunds are handled by Apple or Google.

I bought Premium but the app does not show it.

Open Tackly Premium in the app and tap Restore purchases, signed in with the same Apple ID or Google account you paid with.

Sending notes

To receive notes from other people, choose a Tackly username in Settings. A username can be chosen once and cannot be changed. You can block anyone who sends you notes.

Deleting your data

Notes you delete go to Recently deleted and can be removed for good from there. To delete all synced data, remove all devices, or write to us at the address above. See the Privacy Policy for details.